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Reach4theAlps Transfers

Terms and Conditions

 

Transfer Terms and Conditions

  1. BOOKING
  1. In making a booking the client accepts these terms and conditions and has the legal capacity and authority to accept these terms and conditions on behalf of all persons travelling under the reservation.
  2. Bookings cannot be made on arrival at Geneva airport.
  3. The client is responsible for providing accurate contact information, including email and mobile telephone number. The mobile phone number provided must be working and switched on at the time of travel. Any failure in services resulting from Reach 4 the Alps having incorrect contact information, or the client being uncontactable, will be deemed to be the fault of the client and no compensation will be available.
  4. It is the responsibility of the client to provide the correct flight information, including flight number and local flight times. Our schedules are planned according to the times given and we do not verify the accuracy of the information provided. Any loss of service or extra charges incurred by the client as a result of any erroneous information will not be the responsibility of or compensated by Reach4theAlps.
  5. In cases where a client reserving an arrival provides Reach4theAlps with the take-off time NOT the arrival time of their flight, Reach4theAlps reserve the right to re-schedule an alternative pick-up (if available) and re-charge the client for this. If there is no vehicle available for the rescheduled journey then no liability is accepted by Reach4theAlps and no refund will be offered to the client.
  6. The client is responsible for informing Reach4theAlps of any changes to their booking details.
  7. The client is responsible for passing on any information from Reach4theAlps to other passengers on the booking.
  1. PAYMENT
  1. Payment in full no less than 14 days prior to your booking with Reach4theAlps.
  2. Unpaid bookings are not confirmed, payment must be received in advance of travel.
  3. In providing credit/debit card details the client confirms they have authority to use the card and payment may be debited immediately.
  4. The Company does not store client’s card details

 

  1. BOOKING AMENDMENTS
  1. Any amendments to reservations should be requested in writing, by email and may be subject to a 25€ admin fee.
  2. Where changes result in an increase in the value of the booking, they will only be confirmed on receipt of payment for the additional costs.
  3. Where changes result in a reduction in the price of the booking and the changes are requested at least 14 days before travel a refund will be issued, subject to an admin fee.
  4. BOOKING CANCELLATION & REFUNDS
  5. The client may request to cancel a booking at any time.
  6. Cancellations requested within 24 hours of making a booking will be refunded in full.
  7. Cancellations requested at least 14 days before travel will be refunded in full.
  8. Any refund, in whole or part for a booking cancelled by the client within 14 days of travel is at the Company’s sole discretion. The Company reserves the right to charge a cancellation fee of 25€ to cover administrative costs and bank charges.
  9. Should a confirmed booking be cancelled by Reach4theAlps a full refund will be offered to the client.
  10. Refunds will be issued in EUR and Reach4theAlps will accept no liability for loss due to exchange rates.
  1. INSURANCE
  1. The company strongly advises the client to have travel insurance to cover against cancellation by you, missed or cancelled flights, medical assistance & repatriation in the event of illness or injury (including sports cover where applicable), loss of baggage, money and other expenses.
  1. PRIVATE TRANSFERS
  1. The client and party will travel in a private vehicle or vehicles and will not share with other clients.
  2. Private transfers can be requested at any time of year, subject to availability.
  3. Arrival at the airport: The client will be met by a Reach4theAlps driver or third party driver in the arrivals hall and shown to their vehicle(s) for departure at the earliest possible time.
  4. Departure from resort: The client will receive their pick-up confirmation the day before their departure via an SMS message, see Departure Pick Up Times.
  5. If the client is not at the specified pick-up point/Chalet at the stated time the Reach4theAlps vehicle and driver will wait for a maximum of 10 minutes before departing.
  6. If the client cannot be contacted they will be considered a no show.
  1. SHARED TRANSFERS
  1. The client will travel in a vehicle or vehicles that may be shared with other parties staying in the same resort.
  2. Arrival at the airport: The client will be met by a Reach4theAlps driver or third party driver in the arrivals hall of Terminal 1 and provided with departure details.
  3. The client agrees that, under normal circumstances, for flights landing between 09.00 and 21.00 a waiting time of up to 45 minutes may be necessary to join a shared transfer (60 minutes in Summer).
  4. With flights arriving before 09.00am and after 21.00, waiting times may be longer.
  5. Clients arriving on late flights and travelling on the last shared transfer of the day, should expect to wait for the last person on the shared service to arrive. If passengers are uncomfortable waiting for the last arrivals we recommend booking a private transfer to ensure prompt departure from the airport.
  6. Departure from resort: The client will receive their pick-up confirmation the day before their departure via an SMS message, see Departure Pick Up Times.
  7. If the client is not at the specified pick-up point/Chalet at the stated time the Reach4theAlps vehicle and driver will wait for a maximum of 10 minutes before departing.
  8. If the client cannot be contacted they will be considered a no show.
  1. PICK UP/DROP OFF LOCATION
  1. Airport: The client will be met by a Reach4theAlps driver or third party driver in the arrivals hall of Terminal 1.
  2. Please contact the office if your flight is scheduled to land into or depart from Terminal 2.
  3. We advise clients to bring a 2€ or 2CHF coin to use a luggage trolley on arrival as there may be a 5-10 minute walk to the vehicle.
  1. DEPARTURE PICK UP TIMES
  1. The definitive pick up time may be changed by up to an hour earlier in normal conditions to accommodate multiple pick ups and flight times in the case of shared transfers.
  2. The pick up time may be set further in advance of flight time at the Company’s discretion due to predicted weather and traffic conditions and variations in the schedule.
  3. The client will receive their definitive pick-up time the day before their departure via an SMS message to the mobile telephone number provided during the booking process.
  4. It is the responsibility of the client to contact Reach4theAlps on 0033 (0) 967 069 380 or [email protected] to obtain their pick-up time confirmation if this SMS has not been received by 17.00 the day before travel.
  5. The Company accepts no responsibility for delays where the Client was not ready at the stated time.
  6. The company will make all reasonable efforts to be at the pick up location at the agreed time, but this is not guaranteed. If your driver is more than 10 minutes behind schedule and you have not been contacted by us, please call the office on 0033 (0) 967 069 380.
  1. BAGGAGE
  1. All passengers are allocated space to carry 2 items of luggage (one standard-size hold bag or suitcase, not exceeding 23kg and one piece of hand luggage) PLUS one ski or snowboard bag (max length 190cm) or a bike box/bag (max dimensions 160cm x 80cm x 30cm), which must be declared at the time of booking.
  2. The client must advise Reach4theAlps if the sports equipment exceeds any of these measurements.
  3. Reach4theAlps reserves the right to charge an excess luggage fee to cover any additional costs or to refuse carriage if the client exceeds the maximum number of items, has failed to declare sports items, or if any items exceed the maximum dimensions above.
  4. The property of the client is carried at their own risk and no responsibility for any loss or damage can be accepted by Reach4theAlps. Please ensure you have adequate insurance cover.
  1. MINORS
  1. Children under 16 years of age must be accompanied by an adult. They may travel with a pre-booked parent or elected guardian. The conduct and behaviour of any passenger under the age of 18 is the responsibility of accompanying adults where available.
  2. Compliant seats will be provided free of charge by Reach4theAlps. It is the responsibility of the client to inform Reach4theAlps at the time of booking if any children in their party will require child or booster seats.
  3. Any client who requires non-standard equipment for the safe passage of a party member is advised to supply their own equipment or contact Reach4theAlps in advance to discuss arrangements.
  1. FLIGHT DELAYS, FLIGHT CANCELLATIONS AND RESCHEDULED FLIGHTS
  1. The client should inform Reach4theAlps as soon as they are aware of any delays.
  2. When flights land later than the scheduled time, normal waiting rules no longer apply.
  3. If your flight is early, your waiting time of 45 minutes will commence from the original scheduled flight landing time that was confirmed at the time of booking.
  4. Passengers will be rescheduled into the next available seats if their flight is delayed by less than 60 minutes. This may result in a wait on arrival or the sharing of a vehicle with other passengers. Should the client not wish to wait for the next available seats then they are free to arrange alternative transport as they see fit but no compensation will be payable by Reach4theAlps.
  5. In some cases, the next available seats may mean travel the following day or a transfer by private bus, which will require a further fee.
  6. If a driver has to wait more than 60 minutes for a client, then a waiting charge of EUROS 25 per hour will be charged to the client to cover additional costs incurred by Reach4theAlps.
  7. If no contact is made with the Reach4theAlps office within 60 minutes of *actual* landing time, the client will be classed as a ‘no show’ and the driver will be at liberty to leave the airport without them and the client obliged to re-book and pay for a new transfer.
  8. In cases where baggage reclaim causes delays, the client must contact the Reach4theAlps office as soon as possible on 0033 (0) 967 069 380 . The delayed passenger(s) may be rescheduled onto the next available seats at the company’s discretion.
  9. If on arrival, a flight is delayed by over 4 hours we will class this as a cancelled booking and a new booking will have to be made by the passenger at full charge. Full documentation will be provided on request to aid any insurance claim.
  10. If a flight is diverted, the airline will transport the passengers to the scheduled airport and the above clauses apply.
  11. Where flights are cancelled and as a consequence, the client cancels a transfer any less than 14 days before travel, no refund will be given. Full documentation will be provided on request to aid any insurance claim.
  1. OUTSOURCING
  1. Reach4theAlps reserve the right to outsource/sub-contract bookings to other licensed transport companies to carry out a client’s journey. When travelling with a partner company of Reach4theAlps please be aware that there may be variations in the operating terms and conditions.
  1. DURING YOUR JOURNEY
  1. All passengers are required to wear seat belts in any vehicle(s) operated by Reach4theAlps. It is the responsibility of parents or guardians of any passenger under the age of 16 to ensure that their seat belts are fastened properly and for the whole duration of any journey.
  2. Eating is not permitted in any vehicle operated by Reach4theAlps.
  3. The consumption of alcohol or narcotics is not permitted in any vehicle operated by Reach4theAlps.
  4. Smoking is not permitted in any vehicle operated by Reach4theAlps.
  5. Reach4theAlps reserve the right to refuse transport services to any passenger who appears to be under the influence of alcohol or drugs or who is behaving in an abusive or threatening manner towards Reach4theAlps staff or other passengers. Reach4theAlps reserve the right to terminate transport services immediately should this situation arise. No refunds will be given in part or whole in these circumstances and the Company has no responsibility to assist in making alternative arrangements. This right is delegated to all members of Reach4theAlps staff including drivers and Chalet staff.
  6. Any passenger who soils a vehicle operated by Reach4theAlps as a result of alcohol or drug consumption shall be responsible for an immediate charge of EUROS 100 to cover cleaning costs. This must be paid directly to the driver at the time of the incident. In cases where this charge cannot be paid or payment is refused all future reservations with Reach4theAlps will be cancelled and no refund given to the client.
  7. With the exception of guide dogs, no animals are permitted in any vehicle operated by Reach4theAlps.
  8. Clients must not leave litter or rubbish of any kind in the vehicle.
  9. Any damage caused to a vehicle, either internal or external, must be paid for, in full, by the client at the time of the incident.
  1. SERVICE FAILURE
  1. Reach4theAlps will endeavour, at all times, to ensure that all vehicles booked are present on time for client pick-up and that all journeys reach their destination on time.
  2. Reach4theAlps will not accept any liability in the event of delays for resulting costs incurred by the client due to circumstances out of their control. These circumstance can include, but are not limited to, the following examples:
  • Road traffic accidents causing delays
  • Un precedented volume of traffic on the roads
  • Deaths or accidents causing injury on the roads
  • Vehicle breakdowns
  • Unforeseen problems caused by other passengers.
  • Industrial action.
  • Civil unrest
  • Any action of a third party that damages vehicles
  • Severe weather conditions
  • Actions of the police, customs officers or any other government officer that results in delay
  • Force Majeure (eg: war, natural disaster, act of god etc)
  1. If you encounter any problems with your transfer, please contact Reach4theAlps as soon as possible to allow us to investigate the issue. Details should be sent in writing to [email protected]
  1. LEGAL
  1. These terms and conditions are subject to French law.
  2. All information, including contact details, supplied to Reach4theAlps by the client during the booking process will remain confidential and will not be shared with any companies or organisations – other than for the purpose of completing a transfer.
  3. Any dispute between Reach4theAlps and a client or third party that is not resolved by an agreement acceptable to both parties shall be referred to an intermediary. If this is not successful then the matter shall be dealt with through the French legal system.
  4. Any errors on the Reach4theAlps website will be corrected as quickly as possible, the Company reserves the right to cancel and refund any bookings made on the basis of an incorrect price.
  5. The Company may update the website and the Terms and Conditions without notice.
  6. Reach4theAlps reserve the right to apply fuel surcharges to any journey booked by a client to reflect unforeseen rises in the local cost of fuel.