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Here are some answers to our most frequently asked questions

Frequently Asked Questions

How do I get to and from the slopes?


Chalet Aux Joux (situated in the centre of Morzine, 7 minute walk to the ski lifts). You can easily walk to the ski lifts from this chalet although we do provide a shuttle service (for guests who have booked our airport transfers) from the chalet to the bottom of the Super Morzine or the Pleney lifts 6 days a week for your added convenience (available from 08.30-10am and pick ups from 15.30-18.00). The chalet is also on the free resort bus route.

Brown Bear Lodge is situated in the centre of Montriond which is a little hamlet on the outskirts of Morzine. This chalet has a great location as it is a 2 minute walk to a couple of bars, a restaurant, a bar/hotel and Ardent Sports ski shop. Access to the ski slopes is also excellent being only a 5 minute drive to Ardent bubble the best way to access Avoriaz, we offer an in resort mini bus service (for guests who have booked our airport transfers) to Pleney or Ardent (available from 08.30-10am and pick ups from 15.30-18.00). For those starting later or finishing earlier then you can simply hop on the free ski bus which stops 300 metres from the chalet.

Cairn Lodge (situated in Morzine is only 7 minutes by foot to the town hall and a whole host of bars and restaurants. Cairn Lodge is on the road that leads to Prodains and is a 4 minute drive to Prodains telecabine to access Avoriaz and a similarly short drive to Pleney or Nyon telecabines for accesing Morzine. We offer an in resort mini bus service (for guests who have booked our airport transfers) to Pleney, Nyon or Prodains (available from 08.30-10am and pick ups from 15.30-18.00). For those starting later or finishing earlier then you can simply hop on the free ski bus which stops 100 metres from the chalet.

Claire Vallee , Chalet Hibou and Chalet Chouette are situated right in the heart of Morzine. Walking to either the Super Morzine or the Pleney lifts will take no more than a few minutes or if you would prefer to start your day at Prodains, the free bus stops just 50m from the chalet outside the tourist office and runs every 10 minutes.

Our self-catered chalets in Morzine, Ferme De La Coutettaz, Chalet Jouet, Petit Jouet, La Ferme and Petit Sapin are all within walking distance to the Super Morzine or the Pleney lifts or if you would prefer to start your day at Prodains, the free bus stops outside the tourist office and runs every 10 minutes.

Our self catered chalet in Les Gets, Chalet Shabine is ski in ski out and backs on to the Perrieres piste.

I'm in a catered chalet, can we stay and enjoy apres-ski?

For guests at Brown Bear Lodge you have a choice of 2 bars within a 3 minute walk in Montriond, if you would like a pick up from Morzine you can arrange this with your driver (picks ups until 18.00). For all other chalets, you can simply walk back to your chalet when you choose or arrange a pick up by your driver (picks ups until 18.00).

I'm in a catered chalet, can we go into town after dinner?

For guests staying at Brown Bear Lodge either you can choose to drink locally in Montriond or we can give you a lift into Morzine after dinner and you can either walk or taxi it back. For all other chalets, you can simply walk back into town when you choose as all the chalets in Morzine are within a 10 minute walk from town centre.

How do I buy my ski pass and do I need a photo?

Let us know in advance what type of ski pass you require and we will have it ready for you! You can pre-order the passes through your Booking Folder with payment due 2 weeks before you arrive. No photo is required and the pass has the bonus of being hands free so you just leave it in your pocket all day.

Where do I hire ski equipment from in Morzine?

We recommend Francois Baud Freeride situated at the bottom of Pleney telecabine. They offer a great choice of quality ski rental equipment at competitive prices and you will receive a 20% discount as a Reach4thealps guest, staff are helpful & there is overnight heated storage for boots & skis so you don’t even have to carry them the short distance to your chalet. Pre-ordering is advised during peak weeks, Christmas, New Year and Half terms weeks. Book With Francois Baud

For those wishing to ski the Avoriaz side more often and do not wish to use the ski shop above as a ski store we recommend Doorstep Skis who will deliver your equipment to the chalet when you arrive. They offer a great choice of quality ski & board rental equipment at competitive prices and you will receive a 25% discount as a Reach4thealps guest. Book With Doorstep Skis

Where do I hire ski equipment from in Les Gets?

We recommend Perrieres Ski Pro Shop situated close to the bottom of the Perrieres ski lift. They offer quality rental equipment and you will receive a 30% discount as a Reach4thealps guest & there is overnight heated storage for boots & skis. There is also a little cafe/apres ski bar so perfect for a cheeky beer straight from the slopes. Book With Perrieres Ski Pro

If you are a beginner or have lessons & are using the Chavannes lift,  you should hire at Delavay Sport, with up to 20% discount. Delavay Sport is situated at the foot of the Chavannes lift where you can leave your equipment overnight, making it easier for you to return to the chalet without skis/boards and boots. Book With Delavay Sport

Pre-ordering at either ski hire shop is advised during peak weeks, Christmas, New Year and Half term weeks.

Is there a secure place in the chalet to store my skis/board?

Yes. We have arranged with the ski rental shops that we have partnered with in Morzine (Francois Baud Freeride), Montriond (Ardent Sports) and Les Gets (Perrieres Sports) that all kit can be left overnight with them. There are also ski lockers you can rent at the bottom of Pleney (Morzine) and Chavannes (Les Gets) for those who are not hiring but who have their own kit. You are also welcome to leave your kit in the chalets, all our chalets have heated boot dryers and space for storing skis and boards.

Is there a hair dryer, washing machine, iron etc in my chalet?

Yes! All of our chalets have a washing machine and tumble dryer, drying racks, an iron and ironing board.

Each bathroom has towels, luxury toiletries from a Welsh company called Myddfai, and a hairdryer.

The self catered kitchens are generously equipped with everything you’ll need to whip up a gourmet meal! We also leave a supply of cleaning products, bin bags and dishwasher tablets.

Each chalet has English TV with a DVD player and HDMI port.

It snowed all day! How can I dry my wet ski kit?

All of our chalets have heated boot dryers, so even on a dry day you will have toastie feet! We have also equipped the chalets with multiple clothes drying racks so all of your kit can be hung up and placed by the radiators overnight ready for the next day’s shredding!

How are you keeping the chalets extra clean and safe from COVID?

It’s really important to us that you feel safe and that our chalets are cleaned to the highest standards. We have implemented extra cleaning measures to our already robust cleaning policy. We have also put hand sanitiser at the main entrance of each chalet and hand soap at each sink.
You can read our whole Covid Cleaning Policy here

I'm coming in the summer, where can I store my bikes?

If you rent bikes, you can return them to the rental store each day, we recommend Francois Baud and Alpine Sports in Morzine or Evasion Sports in Les Gets for all your mountain biking needs. Torico in Morzine will help you with everything road cycling.

If you bring your own bikes with you, we have space in all of our chalets to store them securely

Can I drive to the Alps and park my car at the chalet?

The drive from the UK to Morzine takes about 8-10 hours and is mostly on quiet, well maintained toll roads. Driving may be a preferred option if you don’t want to fly in the current climate!

All of our chalets except Petit Jouet have parking for at least 1 car, but our more central chalets are so close to the undergound car parks so if your party are coming in multiple cars then there is space for them!

How do I get around resort if I'm staying in a self catered chalet?

All of our self catered chalets are very central to Morzine so getting about on foot to the ski lifts, shops, bars and restaurants is super easy. You can even jump on the petit train if you want to move between the Pleney and Avoriaz ski areas and don’t fancy going through town in your ski boots.

There are also the free bus services, the ‘Navettes’, these frequent buses run between Morzine, Ardent and Prodains and are a great way to get to a different ski area quickly